Visitors to our website and guests who book our accommodation at Chalet Couttet can be assured that the protection of privacy and confidentiality are given the utmost priority. We are committed to ensuring the highest standards of practice in all of our activities and business functions.

We will never share your details to other companies or businesses for marketing purposes other than our own. We will only use it to keep you informed of news and offers by email or post (with your express permission). Detailed in this document you will find information on when and why we collect your personal information, how we use it, the conditions under which we are required to disclose your information and how we keep your details secure.

Should we ask you to provide information by which you can be identified when using the Chalet Couttet website, you can be assured that it will only be used in accordance with this privacy statement. Any information relating to other individuals supplied by you, will be deemed to have been obtained with their agreement/permission.

We may from time to time change this policy by updating this page. You should check this page to ensure that you are happy with any changes.

Emails

If you provide us with your email address we may send you emails, either in reply to specific enquiries (such as one made using a contact enquiry form). You have the ability to opt out of any of this communication at any time.

We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services.

Google Analytics

When someone visits www.chaletcouttet.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to understand items such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Any data collected by Google Analytics that is associated with cookies, user identifiers or advertising identifiers is retained for a period of up to 26 months.

You can learn more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Google Maps

We use Google Maps on our website www.chaletcouttet.com to provide you with location information and directions to the chalet.  To do so we embed code that Google provides and we do not control ourselves. Because of this, Google may receive information about you such as which web browser you are using, or which Google account you are currently logged into. We do not have any access to that information, nor can we control how it is used.

Online Forms

If you provide your email address to us or complete a form on our website with personally identifiable information, your details will be stored to allow a response to your enquiry.  This will be done in a fully secure and encrypted manner.

Third Parties

When you book accommodation with us, whether by telephone or through our website, your name, address data, email and contact telephone number will be stored in our Property Management System, SuperControl Ltd. Your payment information will also be handled by SuperControl Ltd in a secure, encrypted, PCI compliant format. This is a requirement of your booking with us and your details are stored securely online. You can read more details of SuperControl’s Privacy Policy here – www.supercontrol.co.uk/privacy-policy

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Integrity of data

We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.

WIFI usage

Free WiFi is available for guest use at the chalet. We do not collect personally identifiable details when you use this service.

Enforcement

You are entitled to view, amend, or delete the personal information that we hold. If you believe that any information we are holding on you is incorrect or incomplete, please contact us via email: marketing@chaletcouttet.fr as soon as possible. We will promptly correct any information found to be incorrect.

This privacy policy was created in August 2020 and we will review the terms periodically to ensure we remain compliant with Data Protection laws.